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Blogosphere Trend: Customer Service Comments

July 20, 2006
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I’ve noticed something very interesting on this blog, and on others; it’s something I’m calling “customer service blog comments.”

It seems that it’s becoming more and more common for company representatives to post comments on blog posts related to that company or its products. For example, so far on this blog I’ve had comments from FeedBurner, Dell, and Microsoft employees, plus a comment from the CEO of FeedBlitz; the comments were in reply to various blog posts I wrote that were related to those companies.

What I find interesting is that even big companies like Dell are getting on the bandwagon. I think it’s a great idea: don’t make the customers come to you, making them wait on hold or for an email response; instead, go directly to the customers and help them solve their problems with friendly, personalized service. That’s the way to do it.

Windows Interface and Icons: Trademarked?

June 15, 2006
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Windows icons aren’t used in just Windows. They’re everywhere: in software and on websites.

I haven’t been able to find any information on the Microsoft website that prohibits the use of these icons, so I guess that means it’s okay, right?

For Windows XP, maybe. But according to a screenshot of the “About Windows” dialog in Windows Vista Business posted on the SuperSite for Windows:

The Windows Vista™ Business operating system and its user interface are protected by trademark and other pending or existing intellectual property rights in the United States and other countries.

Of course, the OS name at the beginning of the sentance will vary if you’re using a different edition of Windows Vista.

But compare this to the legal info found in the “About Windows” dialog in Windows XP:

Copyright © 1981-2001 Microsoft Corporation

Yep, just a copyright notice.

Obviously, the legal information in the About Windows dialog has changed significantly from Windows XP to Windows Vista.

Does this mean that programmers and web developers will be unable to use elements of the Vista interface, including icons? If so, does this interface protection cover just Vista itself? Or does it also encompass programs included with Vista, such as Windows Media Player 11 and Windows Internet Explorer 7? If IE7 is protected with a “trademarked interface,” does that mean that usage of the IE7 feed icon is illegal? What other implications might this possibly have?

I have previously considered the use of Windows XP icons on websites to be okay. Many popular sites use them, and Microsoft hasn’t complained about it as far as I know. In addition, the usage of Windows icons presents a consistent user experience for new PC and Internet users.

But it looks like this might be changing. For me as a programmer and web developer, I would find it very helpful if Microsoft would make it clear what exactly they want to prohibit and what they want to allow.

What do you think?

Windows Media Photo: Microsoft’s New JPEG Rival

May 28, 2006
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According to a CNet article:

If it is up to Microsoft, the omnipresent JPEG image format will be replaced by Windows Media Photo.

The software maker detailed the new image format Wednesday at the Windows Hardware Engineering Conference here. Windows Media Photo will be supported in Windows Vista and also be made available for Windows XP, Bill Crow, program manager for Windows Media Photo, said in a presentation.

[...]

Typically digital cameras today use 6:1 compression, Crow said. Windows Media Photo should offer better pictures at double that level, he said. “We can do it in half the size of a JPEG file.”

Not only does compression save storage space, which is especially important for devices such as cell phones and digital cameras, a smaller file can also print faster, transfer faster and help conserve battery life on devices, Crow said. “Making a file that is smaller has all kinds of benefits.”

Considering that Microsoft already has the Windows Media Audio and Windows Media Video formats, Windows Media Photo seems like a no-brainer addition to the Windows Media format lineup.

But then again, do we really need yet another image format?

Microsoft Considers Atom to Be an RSS Format

May 20, 2006
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Looks like Microsoft will be considering Atom an “RSS format” in Windows Vista.

From the Windows Vista Developer Center RSS homepage:

Windows Vista will support all common RSS formats, including: RSS 1.0, 2.0 and Atom 0.3. We will support Atom 1.0 when it’s released.

And from the RSS Support in Longhorn article:

RSS, as we use it in this document, refers not to a single format (such as RSS 2.0), but to the general concept of feeds of syndicated content. It should be considered to cover all feed formats that meet the basic criteria of updateable [sic] collections of items.

I do see why Microsoft has chosen to define RSS this way, and at the same time I don’t.

There really isn’t a term that exclusively encapsulates both “RSS” and “Atom.” You could say the word “feed,” though that can include other formats such as OPML.

But don’t you think “feed” is more technically accurate and user-friendly than “RSS” when describing both RSS and Atom?

Windows Media Player 11 Screenshots

May 16, 2006
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The SuperSite for Windows has just posted screenshots of Windows Media Player 11 for Windows XP yesterday. I’m really impressed with WMP11′s new method of displaying albums and songs.

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