Monthly Archives: July 2006

Blogosphere Trend: Customer Service Comments

I’ve noticed something very interesting on this blog, and on others; it’s something I’m calling “customer service blog comments.”

It seems that it’s becoming more and more common for company representatives to post comments on blog posts related to that company or its products. For example, so far on this blog I’ve had comments from FeedBurner, Dell, and Microsoft employees, plus a comment from the CEO of FeedBlitz; the comments were in reply to various blog posts I wrote that were related to those companies.

What I find interesting is that even big companies like Dell are getting on the bandwagon. I think it’s a great idea: don’t make the customers come to you, making them wait on hold or for an email response; instead, go directly to the customers and help them solve their problems with friendly, personalized service. That’s the way to do it.

Vista Beta 2 Access Not Shut Off After All?

According to numerous sources, Windows Vista Beta 2 downloads were to be cut off on June 30. If hadn’t finished your download by then, you could continue downloading it until July 14th.

However, I was able to start a download just fine. I’m still chugging away at 44 percent.

Take a look at my partial download file’s property dialog. The “date created” field reads July 6, 2006.

So… wuzzup with that? Is the Vista Beta still downloadable after all?

Microsoft’s Guide to .NET Framework 3.0

Microsoft has a webpage titled “Deploying Microsoft .NET Framework Version 3.0″ that has oodles of info about the new product that was previously known as WinFX.

Here’s what I found really exciting:

Because .NET Framework 3.0 is an additive release and uses the core run-time components from .NET Framework 2.0, it is completely backward compatible with the earlier version. Your existing .NET Framework 2.0 based-applications will continue to run without any modifications and you can safely continue your investments using the technologies that shipped with .NET Framework 2.0.

In addition:

The .NET Framework 3.0 is installed by default on Microsoft Windows Vista.

I’m assuming this means that .NET Framework 2.0 applications will be Vista-compatible. Cool!

Firefox Tips and Tricks

There’s a handy list of Firefox Tips and Tricks at the Mozilla website that gives you instructions on how to perform common Firefox tweaks. For example, you can set a toolbar background image, force links that open new windows to open in new tabs, and disable certain JavaScript window features. Neat.

Using WordPress Categories as Tags

You may have noticed that for about two weeks or so now, across this blog the word “tag” has been used in place of the word “category.” You might also have noticed the list of the 20 most popular tags (on the sidebar on the homepage) in replacement of the giant category list. And last but not least, another new addition to the site is the cool-looking tag cloud.

The reason I made this change was because, in short, I had a lot of categories. Dozens and dozens of them. The list on the sidebar was huge.

The problem was, I wanted to have more. Even if I talked about, say, DMOZ, just once, I wanted to have a category for it so that my post would show up in Technorati searches for that topic.

With the default WordPress system, that just wasn’t feasible.

I had known for quite some time that I wanted to make the change to the more flexible tagging system. So once day I decided to do some plugin searching, and I found the perfect plugin: Category Tagging. From the plugin website:

WordPress has a categorization system that lets users categorize posts. However, using categories is no longer state of the art: In the word wide web, tagging is established — and categorizing is obsolete. Tagging is quite different to categorizing since it is based on keywords.

[...]

[The] Category Tagging Plugin provides the following features:

  1. Tag cloud
    It displays all tags (categories) as tag cloud.
  2. Related posts
    When visitors find your website via search engines or other websites, they are often there for a reason and want to find out about a particular topic of interest. Presenting a list of related posts to a given post makes life easier for your visitors by showing them other posts you have written on the subject. This increases the chance that a visitor will stick around browsing your blog, and is perfect for existing visitors to find out your past thoughts on a particular subject.

Very cool.

I would highly recommend the Category Tagging plugin, although be forewarned that it’s not easy to set up.

While I was at it, I also fixed that annoying WordPress “bug” that causes categories to be arranged by ID when the categories for a post are listed. All I had to do was install the Simple Category Sort extension (link not working as of this writing; hopefully it’ll soon be fixed), click Enable, and tada! sorted categories… er, I mean tags. :-)